Bumrungrad's Hospital 2000 Information System

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Case Details:

Case Code : ITSY041
Case Length : 13 Pages
Period : 1998-2003
Pub Date : 2004
Teaching Note :Not Available
Organization : Bumrungrad's Hospital
Industry : Healthcare
Countries : Thailand

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Introduction Contd...

One of the awardees was the Bangkok (Thailand)-based Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital.

Notably, Bumrungrad became the first hospital in Thailand and the first company in the healthcare industry to receive such an award.

Bumrungrad was recognized for successfully implementing the Hospital 2000 information system (IS).

The Intelligent 20 award was only one of several awards Bumrungrad received for its Hospital 2000 IS (Refer Exhibit I for other awards).

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In February 2003, CIO Asia magazine included Bumrungrad in its list of top 100 companies for its foresight in deploying an advanced hospital information system (IS).

Like most of the IS deployed by Asia's leading hospitals in the late 1990s, Bumrungrad's system mainly addressed the needs of the accounting and billing departments.

The hospital's IT operations were scattered across four systems, running various mutually incompatible applications. This meant Bumrungrad had to put more staff on board for maintenance. Due to the incompatible applications, hospital staff could not access the latest patient data quickly, causing inconvenience.

Hence, Bumrungrad was looking out for an advanced hospital IS which could address several needs at one go.

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